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Question 59 of 71

Q.Which style and format is to be followed in bank correspondence?

Gujarat GsebGujarat Board (GSEB) HSC Commerce Board 2026Subjective· 2mImportance★★★★★
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Bank correspondence uses a formal, concise, courteous style and the standard business-letter format, keeping accuracy and secrecy.

Style to be followed:

  • Formal and courteous tone (polite but businesslike).
  • Brief and to the point — no unnecessary matter.
  • Accurate and clear, with correct figures and references.
  • Secrecy maintained — the customer is identified by account number rather than name.

Format to be followed (standard business letter):

  • Name and address of the bank/branch and date.
  • Reference number and subject line.
  • Salutation (Dear Sir/Madam).
  • Body — introduction, matter, and expected action. …

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