Long Answer Questions · Q10
Q.Explain the essentials (Seven C's) of good business communication.
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Start your 14-day free trial to unlock the full solution →Good business communication is generally judged against seven qualities, the Seven C's:
- Clarity — the message conveys a single, clear meaning in simple, familiar words.
- Completeness — the message contains all the facts the receiver needs to understand and act on it.
- Conciseness — the message is expressed in as few words as necessary, without unnecessary repetition.
- Correctness — the facts, figures, grammar, and language used are all accurate.
- Courtesy — the tone is polite and respectful, even when conveying an unwelcome decision.
- Consideration — the message is planned keeping the receiver's position and likely reaction in mind (the 'You-attitude').
- Concreteness — the message is specific and definite, using precise facts and figures rather than vague statements. …
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