Q.Define e-governance and state its main objectives.

E-governance applies information technology to the work of government, changing how services are delivered rather than what government does.

Definition. E-governance (electronic governance) is the use of information and communication technology — computers, the internet and mobile devices — by government to deliver public services, share information, and interact with citizens, businesses and its own departments in a fast, transparent and convenient way. It does not change what government does; it changes how it does it, so a citizen can pay a tax or obtain a certificate online instead of visiting an office.

Main objectives:

• To make government services easily and quickly available to citizens.
• To bring transparency into government working, reducing corruption and favouritism.
• To improve efficiency and speed in delivering services.
• To reduce cost, paperwork and repeated visits for citizens and government.
• To improve accountability, since electronic records show who did what and when. …

Describing e-governance as 'the government's website' only. It is the whole use of ICT to deliver services and interact — informational, interactive an …