Distinguish between formal and informal communication, with one example of each.

Question

Accepted Answer

| Basis | Formal Communication | Informal Communication |
|---|---|---|
| Channel | Follows the officially defined organisational structure/chain of command | Arises spontaneously out of personal/social interaction among employees, cutting across the official structure |
| Example | An official memo from the HR department announcing a new leave policy | Employees discussing an unconfirmed rumour about a coming reorganisation, over lunch |
| Speed | Comparatively slower, since it must move through the proper channel/levels | Usually much faster, since it moves freely, without regard to hierarchy |
| Reliability | Generally reliable, since it is an official, traceable message | Can carry accurate information, but is also the main source of unverified rumour |
| Control | Can be planned, recorded, and controlled by management | Cannot be directly controlled by management, since it arises informally | …

Q.Distinguish between formal and informal communication, with one example of each.

Concept understanding — Directing

Basis	Formal Communication	Informal Communication
Channel	Follows the officially defined organisational structure/chain of command	Arises spontaneously out of personal/social interaction among employees, cutting across the official structure
Example	An official memo from the HR department announcing a new leave policy	Employees discussing an unconfirmed rumour about a coming reorganisation, over lunch
Speed	Comparatively slower, since it must move through the proper channel/levels	Usually much faster, since it moves freely, without regard to hierarchy
Reliability	Generally reliable, since it is an official, traceable message	Can carry accurate information, but is also the main source of unverified rumour
Control	Can be planned, recorded, and controlled by management	Cannot be directly controlled by management, since it arises informally

Q.Distinguish between formal and informal communication, with one example of each.

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