Q.What is meant by Motivation ?

Motivation is the process of inspiring and energising people to work willingly and enthusiastically to achieve goals.

Meaning and points to cover for a 2-mark answer:

• Motivation is derived from the word "motive", meaning a need or desire that drives a person to act. In management it is the process of stimulating people to action so that they willingly contribute their best towards the goals of the organisation.
• It is an inner psychological force that arouses, directs and sustains human behaviour. A manager motivates employees by understanding their needs and offering suitable incentives — financial (pay, bonus, incentives) and non-financial (recognition, promotion, good working conditions). …