State any four rights of a consumer.

Answer in Brief · Q4

Q. State any four rights of a consumer.

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✓ Free question

Any four of the following six rights, recognised under the Consumer Protection Act, 2019, may be stated:

Right to Safety — protection against goods/services hazardous to life and property.
Right to Information — to know the quality, quantity, potency, purity, standard and price of what is bought.
Right to Choose — assured access, wherever possible, to a variety of goods/services at competitive prices.
Right to be Heard — assurance that a consumer's interests receive due consideration at the appropriate forum.
Right to Seek Redressal — the right to a remedy against unfair/restrictive trade practices or exploitation.
Right to Consumer Education — the right to acquire the knowledge and skill to be an informed consumer.

✓Final answer

Any four of: Right to Safety, Right to Information, Right to Choose, Right to be Heard, Right to Redressal, Right to Consumer Education.

Same / Similar Concept — real previous-year questions on the same or a closely similar concept, not this exact question.

CBSE 2024Set ANNUAL1 markMCQ
$Q. The seller has to recognize the rights of the Consumer.$
(a) True
(b) False
›Reveal solutionSolution

The statement is True — a seller must recognise and respect consumer rights.

Consumers enjoy several rights, including the right to safety, right to be informed, right to choose, right to be heard, right to seek redressal and right to consumer education. These rights are protected under consumer protection laws.

A seller is expected to recognise and respect these rights because it is a legal obligation and also an ethical and business necessity. When a seller supplies safe, genuine goods, gives correct information, charges fair prices and settles genuine complaints, consumers develop trust and loyalty, which helps the business grow. Ignoring consumer rights invites complaints, legal action, penalties and loss of reputation.

Hence the statement is correct.

✓Final answer
$True — the seller has to recognise the rights of the consumer.$
CBSE 2023Set ANNUAL1 markMCQ
$Q. The consumer, being the king of the market, does not have any responsibility.$
(a) True
(b) False
›Reveal solutionSolution
The statement is False. A consumer has both rights and responsibilities; being the 'king of the market' does not free the consumer from duties.

Consumer protection gives the consumer important rights (such as the right to safety, information, choice, to be heard and to seek redressal). But along with these rights the consumer is expected to fulfil certain responsibilities so that the market works fairly:

Buy goods carefully after checking quality, price, weight and expiry date.

Look for standard marks such as ISI, Agmark or Hallmark.

Insist on a cash memo or bill for every purchase.

Read the labels and instructions before use.

File a genuine complaint against defective goods or poor service and not misuse this right.

Because the consumer clearly carries these duties, the statement that the consumer has no responsibility is false.

✓Final answer
$False — a consumer enjoys rights but also has definite responsibilities.$
CBSE 2020Set ANNUAL1 mark
$Q. Write a word / phrase / term which can substitute the following statement: The right of a consumer which allows him to express his reviews.$
›Reveal solutionSolution
The term is 'Right to be Heard' — the consumer's right to voice complaints and be given due consideration.

The Right to be Heard assures the consumer that his interests, complaints and opinions will receive proper attention at suitable forums.

It allows the consumer to express reviews about goods and services and to complain against unfair practices.

It gives consumers the confidence that their grievances will be considered and redressed.

✓Final answer
$Right to be Heard$

←Previous questionQ3 — Define a 'consumer' as per the Consumer Protection Act, 2019.→Next questionQ5 — State any four responsibilities of a consumer.

Q.State any four rights of a consumer.

Concept understanding — Consumer Rights and Responsibilities

Q.State any four rights of a consumer.

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