Q.The seller has to recognize the rights of the Consumer.

The statement is True — a seller must recognise and respect consumer rights.

Consumers enjoy several rights, including the right to safety, right to be informed, right to choose, right to be heard, right to seek redressal and right to consumer education. These rights are protected under consumer protection laws.

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The statement is False. A consumer has both rights and responsibilities; being the 'king of the market' does not free the consumer from duties.

Consumer protection gives the consumer important rights (such as the right to safety, information, choice, to be heard and to seek redressal). But along with these rights the consumer is expected to fulfil certain responsibilities so that the market works fairly:

• Buy goods carefully after checking quality, price, weight and expiry date.
• Look for standard marks such as ISI, Agmark or Hallmark.
• Insist on a cash memo or bill for every purchase.
• Read the labels and instructions before use. …

The term is 'Right to be Heard' — the consumer's right to voice complaints and be given due consideration.

The Right to be Heard assures the consumer that his interests, complaints and opinions will receive proper attention at suitable forums.

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