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Q.Which of the following will not be considered as consumers as per Consumer Protection Act, 2019 ? (A) A person, who avails any service for a consideration which has been partly paid. (B) Any user of goods if such use is made with the approval of the buyer. (C) A person who purchases goods through online means. (D) A person who obtains goods for resale purposes.

CBSECBSE Class XII Board 2023MCQ· 1mImportance★★★★★
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Under the Consumer Protection Act, 2019, a person who buys goods for resale or commercial purposes is excluded from the definition of 'consumer' and cannot claim protection under the Act.

The Consumer Protection Act, 2019 was enacted to safeguard the interests of consumers and provide them with a mechanism to seek redressal against unfair trade practices, defective goods, and deficient services. But the Act doesn't protect everyone who buys or uses goods and services — it draws a clear boundary around who qualifies as a 'consumer.'

According to the Act, a consumer is any person who:

  • Buys goods for a consideration (which can be paid, promised, or partly paid), and includes any user of such goods when used with the approval of the buyer, but does not include a person who obtains goods for resale or for any commercial purpose.
  • Hires or avails of any service for a consideration (paid, promised, or partly paid), and includes any beneficiary of such service, but does not include a person who avails services for any commercial purpose.

The key exclusion here is the commercial purpose clause. The Act is designed to protect end-users — people who consume goods or services for personal use — not those who are engaged in trade or business activities.

Let's examine each option:

Option (A): A person who avails a service for a consideration that has been partly paid is clearly a consumer. The Act explicitly recognizes that consideration can be "paid or promised or partly paid and partly promised" — partial payment doesn't disqualify someone from consumer status.

Option (B): Any user of goods, if such use is made with the approval of the buyer, is also covered. The definition of consumer extends beyond the actual purchaser to include users. For instance, if you buy a refrigerator and your family members use it, they too are consumers under the Act.

Option (C): A person who purchases goods through online means is very much a consumer. The 2019 Act was updated to reflect modern commerce, including e-commerce transactions. Online buyers enjoy the same protections as those who buy from physical stores. …

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