Q.Which of the following statement is correct about personal selling : (A) It is an impersonal form of communication. (B) Personal selling does not allow a sales person to develop personal relationships with the prospective customers. (C) Personal selling involves oral presentation of message in the form of conversation with one or more prospective customers for the purpose of making a sale. (D) Personal selling refers to short-term incentives, which are designed to encourage the buyers to make immediate purchase of a product or service.
🔒You're viewing a preview — the full solution, concept, methods & PYQ mapping are locked.
🔒 Start your 14-day free trial to unlock the full solution →Concept understanding — Marketing Strategy
Marketing Strategy: The Game Plan for Winning Customers
Think of a cricket match. The team doesn't just walk onto the field and hope to win. They have a game plan — who will bowl which over, where fielders will stand, when to attack or defend. That game plan is their strategy. Marketing strategy is exactly that, but for a business trying to win customers instead of a match.
The Everyday Intuition
Imagine you want to sell lemonade on a hot summer day. Your "strategy" isn't just "make lemonade and hope people buy it." It's the set of deliberate choices you make:
- Who will you sell to? (Kids walking home from school? Office workers during lunch break?)
- Where will you set up your stall? (Near the school gate? Outside the metro station?)
- What makes your lemonade special? (Extra sugar? Cheaper than the shop? Organic lemons?)
- How will you tell people about it? (A bright sign? Word of mouth? A "first glass free" offer?)
That entire bundle of decisions — the what, who, where, and how — is your marketing strategy. Without it, you're just making lemonade and hoping. With it, you have a plan to actually sell it.
The Precise Meaning
In formal terms, as your NCERT textbook explains it, marketing strategy refers to the comprehensive plan that integrates all marketing decisions — product, price, place, and promotion — to achieve specific marketing objectives. It answers one fundamental question: How will we deliver value to our target customers better than competitors?
A marketing strategy has two essential components:
- Selection of a target market — deciding which specific group of customers you will serve
- Creation of a marketing mix — designing the right combination of product, price, place, and promotion for that target market
Marketing strategy is NOT the same as marketing tactics. Strategy is the big-picture plan (e.g., "We will position ourselves as a premium brand for health-conscious urban professionals"). Tactics are the specific actions that execute the strategy (e.g., "We will run Instagram ads featuring yoga influencers"). Strategy comes first; tactics follow.
Why It Matters
Without a marketing strategy, a business operates blindly. It might spend money on advertising that reaches the wrong people, price its product too high or too low for its intended audience, or distribute through channels its customers never use. A good strategy ensures that every marketing rupee is spent with purpose.
Consider two businesses selling the same product — say, packaged snacks. One targets health-conscious adults with high-protein, low-sugar options sold in gyms and health food stores at a premium price. The other targets children with colourful packaging, fun shapes, and cartoon characters, sold in general stores near schools at a low price. Both sell snacks. Both have a strategy. But their strategies are completely different because their target markets and marketing mixes are different.
The Core Components (as per NCERT)
Your textbook breaks marketing strategy into these building blocks: …
Personal selling is fundamentally about direct, face-to-face interaction between a salesperson and potential buyers. It stands apart from mass advertising precisely because it is a personal form of communication where the seller can tailor the message, answer questions on the spot, and build rapport with the customer. This two-way conversation allows the salesperson to understand customer needs and adjust the pitch accordingly.
Option (A) is incorrect because personal selling is explicitly a personal form of communication, not impersonal. Option (B) contradicts the very nature of personal selling — developing personal relationships with prospective customers is one of its core strengths. Option (D) describes sales promotion (like discounts or coupons), which focuses on short-term incentives, not the conversational, relationship-building process of personal selling. …
Personal selling is a direct, oral, face-to-face communication method where a salesperson presents a product through conversation with prospective customers to make a sale — making statement (C) correct.
Personal selling stands apart from other promotional tools precisely because it is intensely personal. Unlike advertising that broadcasts a message to thousands, or sales promotion that offers impersonal incentives, personal selling puts a human being in front of another human being. The salesperson engages in a two-way conversation, tailors the pitch to the customer's specific needs, answers questions on the spot, and builds a relationship that can extend far beyond a single transaction.
Let's examine each statement against what personal selling actually is:
Statement (A) claims it is "impersonal." This is the exact opposite of the truth. Personal selling is the most personal form of promotion. The word "personal" is right there in the name because the entire method depends on direct human interaction. A salesperson reads body language, adjusts tone, responds to objections in real time — none of which an advertisement or a coupon can do.
Statement (B) says personal selling "does not allow" relationship-building. Again, completely backwards. One of the greatest strengths of personal selling is precisely that it does allow — indeed, it thrives on — building personal relationships. Insurance agents, pharmaceutical representatives, industrial equipment salespeople all succeed because they cultivate trust and long-term connections with their clients. The relationship often becomes the competitive advantage. …
Showing the 12 most recent of 13 on this concept.
- CBSE 2026Set 66/1/11 markMCQQ.Sudha is a corporate executive and has to attend a felicitation function to be held in her office tomorrow. So she decides to colour her hair. On recommendation of her friend, she purchased ‘NATURO’ hair colour. After reading essential details such as shade, its ingredients, usage instructions and expiry date mentioned on the box, Sudha opened the box. She took out the colour tube and developer bottle from the box and threw away the box. The level of packaging of box thrown away by Sudha was : (A) Primary packaging (B) Transportation packaging (C) Secondary packaging (D) General packaging
›Reveal solutionSolution
The box that Sudha threw away is secondary packaging, because it holds the primary containers (tube and bottle) together and carries the product information — it is not the layer that touches the product itself.
To understand why, we need to step back and think about what packaging actually does. In commerce and marketing, packaging is not just a wrapper — it is a carefully designed system with distinct layers, each serving a different purpose. The NCERT textbook on Business Studies (Class XII) explains this clearly under the topic of packaging as an element of the marketing mix.
The primary packaging is the layer that directly holds the product. For a hair colour, that would be the tube containing the colour cream and the bottle containing the developer. These are the containers that physically touch the product and protect it from contamination or leakage. Sudha did not throw these away — she took them out and kept them.
What she discarded was the outer box that held the tube and bottle together. That box is the secondary packaging. Its job is not to touch the product, but to group the primary packages into a single unit, make handling easier, and — crucially — carry the information a consumer needs before buying or using the product. The shade, ingredients, usage instructions, and expiry date that Sudha read were printed on this box, not on the tube or bottle themselves.
NoteIn many products, the secondary packaging also serves as the display unit on the retail shelf. That is why it often carries branding, barcodes, and regulatory information — all of which Sudha saw before opening the box. …
- CBSE 2025Set 66/1/11 markMCQQ.Which of the following statement is correct about personal selling : (A) It is an impersonal form of communication. (B) Personal selling does not allow a sales person to develop personal relationships with the prospective customers. (C) Personal selling involves oral presentation of message in the form of conversation with one or more prospective customers for the purpose of making a sale. (D) Personal selling refers to short-term incentives, which are designed to encourage the buyers to make immediate purchase of a product or service.
›Reveal solutionSolution
Personal selling is a direct, oral, face-to-face communication method where a salesperson presents a product through conversation with prospective customers to make a sale — making statement (C) correct.
Personal selling stands apart from other promotional tools precisely because it is intensely personal. Unlike advertising that broadcasts a message to thousands, or sales promotion that offers impersonal incentives, personal selling puts a human being in front of another human being. The salesperson engages in a two-way conversation, tailors the pitch to the customer's specific needs, answers questions on the spot, and builds a relationship that can extend far beyond a single transaction.
Let's examine each statement against what personal selling actually is:
Statement (A) claims it is "impersonal." This is the exact opposite of the truth. Personal selling is the most personal form of promotion. The word "personal" is right there in the name because the entire method depends on direct human interaction. A salesperson reads body language, adjusts tone, responds to objections in real time — none of which an advertisement or a coupon can do.
Statement (B) says personal selling "does not allow" relationship-building. Again, completely backwards. One of the greatest strengths of personal selling is precisely that it does allow — indeed, it thrives on — building personal relationships. Insurance agents, pharmaceutical representatives, industrial equipment salespeople all succeed because they cultivate trust and long-term connections with their clients. The relationship often becomes the competitive advantage. …
- CBSE 2025Set ANNUAL1 markMCQQ.The elements of marketing mix can be classified into ______ categories. A) Three B) Four C) Five D) Two
›Reveal solutionSolution
The elements of the marketing mix are classified into four categories — the 4 Ps.
The marketing mix is the set of controllable tools a firm uses to influence demand. These are grouped into four categories: Product, Price, Place (physical distribution) and Promotion — popularly the 4 Ps. A firm blends …
- CBSE 2025Set ANNUAL1 markMCQQ.Levels of packaging are - A) Two B) Four C) Six D) Three
›Reveal solutionSolution
There are three levels of packaging: primary, secondary and transportation packaging.
Packaging is carried out at three levels:
- Primary packaging — the immediate container in direct contact with the product (e.g. a toothpaste tube).
- Secondary packaging — additional protective wrapping removed when the product is used (e.g. the carton holding the tube). …
- CBSE 2025Set ANNUAL1 markMCQQ.Money spent on marketing is(a) Wastage(b) Unnecessary expenditure(c) Burden on the customers(d) Investment
›Reveal solutionSolution
Money spent on marketing is an investment, not a waste.
Marketing activities — research, product development, promotion and distribution — create awareness, stimulate demand, build brand value and generate sales and customer loyalty. These returns usually far exceed the amount spent. Hence spending on marketing is rightly treated as an **inve …
- CBSE 2023Set ANNUAL1 markMCQQ.The four P's of marketing mix are :(a) People, Place, Product, Promotion(b) Product, Price, Packaging, Promotion(c) Product, Price, Place, Promotion(d) Product, Profit, Place, Promotion
›Reveal solutionSolution
The four P's of the marketing mix are Product, Price, Place and Promotion.
The marketing mix, popularised by E. J. McCarthy, is the combination of controllable marketing variables that a firm uses to pursue its marketing objectives in the target market. The core four are:
- Product — the goods/services offered, their features, quality, packaging and branding;
- Price — the amount charged and the pricing strategy;
- Place (physical distribution) — channels and logistics that make the product available; …
- CBSE 2023Set ANNUAL1 markMCQQ.Which one of the following is not a marketing mix ? (A) Product (B) Physical distribution (C) Product pricing (D) Production process
›Reveal solutionSolution
Product, price (pricing) and physical distribution (place) are marketing-mix elements; production process is not.
The marketing mix (the 4 Ps) consists of Product, Price, Place and Promotion. Product pricing is the Price element and physical distribution is the Place element, so both belong to the mix. The production process relates to manufacturing/operations, which is outside the marketing mix.
…
- CBSE 2023Set ANNUAL1 markMCQQ.The elements of marketing mix are - A) One B) Two C) Three D) Four
›Reveal solutionSolution
The marketing mix has four elements (the 4 Ps), so the answer is (D) Four.
In the Class-12 Business Studies syllabus the marketing mix is the set of controllable tools a firm blends to get the desired response from its target market. Its four elements are:
- Product
- Price …
- CBSE 2022Set ANNUAL1 markMCQQ.The 4P's of Marketing Mix are —(a) Product, Price, Packaging, Place(b) Product, Price, Place, Promotion(c) People, Place, Product, Promotion(d) Product, Profit, Place, Price
›Reveal solutionSolution
The 4 P's of the marketing mix are Product, Price, Place and Promotion.
The marketing mix is the set of controllable marketing tools a firm uses to create the desired response in the target market. The classic four are:
- Product — the goods/services offered, including quality, features, branding, packaging.
- Price — what the customer pays, including discounts and credit terms.
- Place (physical distribution) — channels and logistics that make the product available.
- Promotion — advertising, personal selling, sales promotion and publicity. …
- CBSE 2022Set ANNUAL1 markQ.State any one element of marketing mix.
›Reveal solutionSolution
The marketing mix consists of four elements, called the 4 Ps — Product, Price, Place, and Promotion.
The marketing mix is the set of marketing tools a firm blends to pursue its marketing objectives in the target market; it is classically grouped into four elements (the '4 Ps'): Product (what is offered — goods, services, features, quality, branding), Price (the value set for exchange), Place (the distribution/channel arrangements that make the product available), and Promotion (the communication tools — advertising, personal selling, sales promotion, publicity — …
- CBSE 2022Set ANNUAL1 markMCQQ._____ results in immediate sale.(a) Sales promotion(b) Advertising(c) Personal selling(d) All of these
›Reveal solutionSolution
Personal selling, being a direct and interactive method, is the promotion-mix element most likely to result in an immediate sale.
The promotion mix includes several tools, each working differently:
- Advertising — a non-personal, paid, one-way form of communication (TV, print, digital) aimed at a mass audience; it builds awareness and interest over time but does not, by itself, close a sale on the spot.
- Sales promotion — short-term incentives (discounts, coupons, contests) designed to boost sales over a defined period, encouraging a purchase but not through direct personal persuasion. …
- CBSE 2020Set MARCH1 markMCQQ.What is market Mix in marketing management?(a) Product, Production, Physical distribution and Price(b) Product, Transportation, Market and Customers(c) Product, Competitors, Government and others(d) Product, Price, Promotion and Physical distribution
›Reveal solutionSolution
The marketing mix = the 4 P's: Product, Price, Promotion and Physical distribution (Place). Correct option: (d).
Marketing mix is the combination of controllable marketing elements a firm uses to reach its target market. The four elements (4 P's) are:
- Product — the goods/services offered.
- Price — the amount charged.
- Promotion — advertising, personal selling, sales promotion, publicity.
- Physical distribution (Place) — channels and logistics to deliver the product. …
🎓Unlock everything free for 14 days
- ✓Full step-by-step solutions
- ✓Concept-first explanations
- ✓Methods, shortcuts & mistakes
- ✓PYQ mapping + timed mock tests
Full access for 14 days. No credit card required.