Q.Study the following case/situation and express your opinion.
Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.
In the above case,
Which right has been violated?
Is Ashok a buyer or end user?
Where can Mr. Ashok file his complaint?

The statement is True. A Lok Adalat settles disputes by mutual compromise in a simple, quick and low-cost way, which is exactly why it is called the "people's court."

A Lok Adalat (literally "people's court") is one of the means available to consumers and citizens for settling disputes outside the regular court system:

• Disputes are resolved through compromise and amicable settlement rather than a formal contested trial.
• The process is speedy — cases that might take years in ordinary courts can be settled quickly.
• It is inexpensive, with little or no court fees, making justice affordable for common people.
• The procedure is simple and informal, so ordinary people can participate without complicated legal formalities.
• A settlement reached in a Lok Adalat has the force of a court decree and is generally binding. …

Arranged in ascending order of the judicial hierarchy, the sequence is District Judge → High Court Judge → Supreme Court Judge.

The three judges belong to the three tiers of India's court system, which can be arranged from the lowest to the highest level:

1. District Judge — heads the district court, the lowest of the three levels shown here, dealing with cases at the district level.
2. High Court Judge — sits in the High Court, the highest court at the state level, which hears appeals from lower courts and important matters within the state.
3. Supreme Court Judge — sits in the Supreme Court, the highest court in the country, whose decisions are final and binding on all lower courts. …

The odd one is NGO, because the other three are the statutory three-tier consumer courts, while an NGO is only a voluntary body.

The Consumer Protection Act sets up a three-tier quasi-judicial redressal machinery so that an aggrieved consumer can approach a proper forum depending on the value of the claim:

• District Commission — handles complaints up to a fixed value at the district level.
• State Commission — handles higher-value complaints and appeals from the District Commission.
• National Commission — the apex body, dealing with the highest-value complaints and further appeals. …

'Jago Grahak Jago' is the Government of India's consumer-awareness slogan/campaign.

As part of its consumer protection and redressal efforts (covered under the Internal Trade chapter's discussion of consumer cooperation and protection), the Government of India runs the 'Jago Grahak Jago' awareness campaign to educate the public about their rights as consumers — such as the right to safety, information, choice and redressal — and to encourage vigilance against unfair trade practices, dupl …

The correct answer is District Judge. The District Forum (District Consumer Disputes Redressal Commission) is presided over by a person who is or has been, or is qualified to be, a District Judge.

Under the consumer protection framework, a three-tier quasi-judicial redressal machinery is set up to settle consumer disputes cheaply and quickly:

The statement is True. Lok Adalat means 'People's Court' because it settles disputes quickly, cheaply and by mutual settlement, making justice accessible to the common person.

Lok Adalat is one of the ways of protecting consumers and settling disputes outside the regular, lengthy court process. It is called the People's Court for good reasons:

• Speedy — cases are settled quickly, avoiding the long delays of ordinary courts.
• Inexpensive — there is little or no court fee, so it is affordable for common people.
• Amicable — disputes are resolved through compromise and mutual agreement rather than a strict win-lose judgement. …

In order of rank, it is District Judge, High Court Judge, Supreme Court Judge.

The Indian judicial system has a three-tier structure, which is also reflected in the three-tier consumer dispute redressal machinery:

1. District Judge – Works at the district level (lowest of the three).
2. High Court Judge – Works at the state level (middle). …